To proceed with an exchange, you can contact us at firstname.lastname@example.org for us to review it on a case to case basis.
If your exchange is accepted, our sales representative will contact you with the instructions on how and where to send your product back to us. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any questions at email@example.com
Damages and issues
Please inspect your order upon receipt and if there are any defects on the item, it should be made known to us immediately. For damaged or wrong items received, do also contact us immediately. Purehan will evaluate the issue and rectify it to the best means possible soon.
Exceptions / non-exchangable items
Items such as Shower Filters cannot be exchanged due to hygiene & health regulation. Please get in touch if you have questions or concerns about your specific item.
Right of withdrawal
Subject to our approval, you may also return your order at any time until the date that is 7 days from receipt of the Products by calling our Customer Service Centre at +65 8783 1412.
Once you have notified us of your intention to return the Product/s, Purehan will arrange a time with you to drop off your Product/s, subject to our return policy detailed in the present Return Policy below.
The refund value will be determined by the management of Purehan and it is at the sole discretion of Purehan’s management and it may not be the full amount as the purchase price.
Effects of withdrawal
The reimbursement should you wish to refund will be using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We will, at our discretion, accept returns of a Product no later than 7 days from your receipt of the Product, only if the Product is damaged before receipt, or there is a discrepancy between ordering and delivery, and provided always that the Product is still in its original package accompanied by the relevant original invoice.
When you return the Product, you must return the Products to us in an undamaged and unused condition at your expense.
Insofar as possible and practicable, the Products should be returned in their original condition and packaging. To the extent practicable, and for due process of your request, the Products should be returned accompanied by the invoice.
Products purchased are guaranteed by the manufacturer, pursuant to the warranty conditions listed in the original Product documentation.
Please consult your Product documentation for detailed information on the manufacturer’s warranty, which is without prejudice to any of your imperative statutory legal rights.